Tripadvisor reviews that appear on the Viator site are subject to the same checks and moderation processes as set out above.

After publication, our team checks each review reported to it as not meeting our publication criteria. All you need to do is click on the link provided in the email. In some cases, we will also send you an email asking you to validate your review before it is published.

When the system detects a problem with a review, it may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists who work 24/7 to maintain the quality of the reviews on our site. If the system detects something that contradicts our publication criteria, the review is not published. Before publication, each review goes through an automated tracking system, which collects information for each of the following criteria: who, what, how, and when. You can only submit a review or rating of an experience to Viator if you were the person who made the booking through Viator. This tour/activity will have a maximum of 15 travelers.You also agree to the release of images/video for the operator to use at their discretion By booking a tour, you assume all risks of your participation in this Activity, whether known or unknown to you, including travel to and from the Activity or any events incidental to this Activity.Be advised that Emerald Cave is not a paddle through cave but more of a grotto style.Most days our tours fill up but in the event we don’t have enough travelers to fill the minimum numbers your day we will offer another date or refund you 100 percent of your money.Please be advised we pick up from Las Vegas about an hour before the departure time.We have the right to cancel a booking if there are not enough travelers.No heart problems or other serious medical conditions.Not recommended for travelers with back problems.Confirmation will be received at time of booking.

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